Salon Policies

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A few simple policies that keep the salon fair, safe, and comfortable for every guest and every stylist.

Cancellation and no-show policy

We know plans change, but last-minute cancellations make it difficult for us to offer that appointment time to another client. To keep things fair for everyone, including our stylists, who rely on scheduled appointments for their income, we ask for your understanding of the following:

• 24-hour notice required. Please cancel or reschedule at least 24 hours before your appointment. You can do this by phone, text, or through our online booking system.
• Late cancellations. Appointments cancelled with less than 24 hours' notice will be charged 50% of the reserved service price.
• No-shows. Appointments missed with no notice at all will be charged 100% of the reserved service price.
• Card on file. A valid card is required to book. This card will only be charged in the event of a late cancellation or no-show, not for any other reason.
• Repeated no-shows. Clients with repeated no-shows may be required to pay a deposit in advance for future bookings.
• Late arrivals. Arriving more than 15 minutes late may result in a shortened service or the need to reschedule, at your stylist's discretion, to avoid delaying other clients.

We appreciate your understanding and respect for our stylists' time.

Children in the salon

We love that our clients trust us as part of their routine, and we want our salon to be a safe, relaxing space for everyone. For that reason:

• Children are welcome when they are the client receiving a service.
• Children who are not receiving a service are asked not to accompany a parent or guardian to their appointment, for their own safety around chemicals, sharp tools, and equipment in use.
• We're unable to provide supervision for children while a parent or guardian is receiving services.
• If alternate childcare isn't available, we're happy to help you find an appointment time that works better, or discuss options in advance. Just give us a call.

Thank you for helping us keep the salon safe and comfortable for all of our clients and staff.